Rose Patten Mentorship Program

Learning Partnership:
2020 Mentors

Arlene Clement

Housing & TCard Services - Student Life, Housing Services

Arlene has worked for the University of Toronto for 20 years, primarily in the division of Student Life, where she has also managed the Health and Wellness Centre. She also worked for a year as Senior Communications Officer at the Faculty of Medicine. She has a Master’s Degree in Education, and completed certificates in conflict resolution, enterprise analyzing and consulting, and AGILE project management. In 2015, she conducted a review of the University's TCard operations, and in 2016 oversaw the move of TCard Services from the University Libraries to Student Life. Arlene serves as product owner of the tricampus StarRez residence management enterprise system, and project sponsor of several projects related to student photos. Arlene currently volunteers on the Board of Directors of a settlement and community services organization, and has over 12 years of experience serving on the board of two other non-profit charitable organizations, including periods serving as Chair; as well past experience as a freelance writer and researcher, and managing editor of an arts/advocacy magazine.

Caroline Turenko

Business & Administration, Department of Family & Community Medicine

Caroline Turenko is the Business and Administration Director in the Department of Family and Community Medicine since 2003 and an employee at the University of Toronto for over 30 years. Throughout her career at the University of Toronto, Caroline has held several positions at the Dean's Office Faculty of Medicine, department positions and also the President's office. Caroline is responsible for all aspects of the department's operations including capital projects, finance and human resources and manages over 40 staff.

Christina da Rocha-Feeley

Director Operations, Governing Council

Christina is the Director of Operations at the Office of the Governing Council. There, she oversees the operational, financial, information and technology, and human resources management for the portfolio (which encompasses six units). Prior to becoming Director of Operations in 2017, Christina was Director, Office of the Dean, at the Faculty of Applied Science & Engineering for six years. In that role, she was responsible for the day-to-day operations of the Dean’s office, ensuring that the Dean’s priorities were accurately reflected in key communications vehicles and elsewhere, managed the Dean’s Strategic Fund process, and was the primary liaison for senior managers and staff. Christina graduated from the University of Western Ontario (now Western University) with a Master of Library and Information Science. She earned an Honours Bachelor of Arts, with distinction, in Ancient Near Eastern Studies from the University of Toronto.

David Kim

Dean of Residence & Director of Student Life

After having worked in the science field followed by several years abroad, David landed at U of T in the area of residence and student life and has been employed here for about 13 years. In his current role as Dean of Residence & Director of Student Life for Ancillary Services, David has the opportunity to work in a role that allows him to operate in multiple areas – policy, student government and leadership, programming, planning and budget, crisis response, and of course, the student experience! David is also a lecturer in the Master of Education program at OISE where he oversees a student internship program. He lives in the east end with his family and, in his spare time, enjoy going for runs, and exploring good bakeries!

Emma Scully

Human Resources Manager, Faculty of Applied Science & Engineering

Gina John

Director of Operations, MD Program, Faculty of Medicine

Gina John is the Director of Operations for the MD Program in the Faculty of Medicine. In her role, Gina oversees the management and administration of human resources, financial resources, and operational infrastructure. Gina has been with the University of Toronto since 2005 and her career has included roles in the Faculty of Applied Science and Engineering and at the Rotman Commerce Career Centre. Over her 13 years at the university, Gina has engaged in a number of professional development activities, including the Business Manager Leadership program and the Rose Patten Mentoring Leadership Partnership. Gina holds a Bachelor of Science (Biological Sciences) and a Bachelor of Education (Secondary Education), both from the University of Alberta, and a Master of Business Administration from the University of Windsor.

Heather Hines

Director, Undergraduate Programs & Student Services, Department of Management (UTM)

Heather, a past-mentee and four time mentor in the program, has been working at post-secondary institutions for over 20 years. She joined U of T in 2004 and first worked in student affairs before moving to an academic unit. Her days are now spent supporting UTM business students through oversight of the undergraduate program office. 

Heather has also worked to support the U of T community through serving on committees such as University Affairs Board, Positive Space, Connections & Conversations, Erindale College Council and several search committees. Outside of the university, she is a member of the Optimist Club of Oakville where she leads the annual Youth Appreciation Awards selection process and award night. 

Helen Chang

Senior Research Analyst - Planning & Budget Office

Helen holds a PhD in experimental psychology and has worked at the University of Toronto for 14 years.  She started as a Graduate Education Researcher at the School of Graduate Studies in 2006 and supported the Vice-Provost, Academic by developing the first standardized datasets used in the UT Quality Assurance Process in 2010. 


Helen also started the Community of Institutional Researchers (CIR) in 2010.  The CIR is an informal group of U of T staff interested in institutional data.  The group meets three times a year to connect socially, share best practices and learn about data initiatives across the University.

Since 2013, Helen has worked in the Planning & Budget Office, first in undergraduate enrolment planning and currently as a senior research analyst, working on interdivisional teaching and graduate student income analyses. 

Joan Griffin

Program Manager, Stakeholder Relations, Division of HR & Equity

Joan is currently seconded to the Integrated Human Resources (iHR) team to manage enterprise-level stakeholder surveys on behalf of the division and provide in-depth support for the rollout of the UniForum benchmarking survey. Prior to this, Joan was an Assistant Secretary of Governing Council for the University of Toronto where she was responsible for providing secretariat support to several boards and committees. She has also spent eight years in the Office of the Vice-Provost, Students, working on strategic projects for the portfolio as Assistant Director and as the Manager, Student Policy Initiatives and High Risk. A two-time graduate of the University of Toronto, Joan holds a Bachelor of Arts degree with a Specialist in Political Science (New College) and a Master of Education in Higher Education (Leadership). Her career at the University has included roles in communication, student recruitment, policy development and advising as well as high-risk case management and contentious issues support. She is a three-time recipient of the Excellence Through Innovation Award and a proud mentor in the Rose Patten Mentor-Leadership Learning Program. When not at work, Joan enjoys spending time with family and friends, travelling, drinking good wine, catching classic movies and listening to great music – sometimes all at once.

John Kerr

Director, Risk Management & Insurance, CFO I Risk Management & Insurance

I began my career in risk management and insurance over 20 years ago with the Manufacturers Life Insurance Company. Since then I have worked in a variety of roles for organizations such as the Co-operators General Insurance Company; a mid-sized Toronto insurance brokerage; multi-national building products manufacturer, Indal Limited; the Canadian Universities Reciprocal Insurance Exchange (CURIE) and, prior to joining the University of Toronto in 2012, I was Director of Corporate Risk & Insurance at the Bank of Montreal. At the University, I direct a small team whose primary mandate is to manage the University’s spend on property and casualty insurance and its resultant claims activity. I also provide risk and insurance subject matter expertise and decision support to colleagues at all levels and locations of the organization. I am a member of the Risk & Insurance Management Society (RIMS) and the University Risk Management & Insurance Association (URMIA). I earned my BA from Trent University and my Canadian Risk Management (CRM) designation through the University of Toronto.

John DiMarco

Director, Information Technology, Department of Computer Science

John DiMarco is presently Director of Information Technology at the Department of Computer Science at the University of Toronto, where he has overseen academic and administrative computing for Canada's oldest and highest-ranked Computer Science Department since 2004. He has worked for the Department in various roles in support of Computer Science teaching and research since 1989. He holds a Master's Degree in Computer Science from the University of Toronto.

Kaye Francis

Manager, Family Care Office and Faculty Relocation Services

Kaye Francis, B.Sc., M.A. has been the Manager of the Family Care Office and Faculty Relocation Service since 2003, and in this role primarily provides information, guidance and referrals on a broad range of family issues to students, staff and faculty. The Faculty Relocation Service provides information to ensure that all prospective and recently appointed faculty find their transition to life as part of the U of T as comfortable as possible. Previously, she has worked in the Career Centre, International Student Centre and the Career Transition Centre within the University of Toronto. Kaye is a graduate of the University of Toronto and has her MA in Sociology and Equity Studies in Education.

Mary Markou

Associate Director, Alumni Services & Affinity - University Advancement

Mary Markou has worked with the University of Toronto for 17 years. She has worked in various areas including alumni relations, information management, and student services. She is currently responsible for the development and marketing of alumni services and the management of the University’s corporate affinity partner programs. Prior to working in Alumni Relations, Mary held roles at U of T within the Division of Student Life, the Shore + Moffat Library, and the Department of Art.

Mary is a graduate from the University of Toronto with a Master of Education from OISE, a Bachelor of Arts in Archaeology, and a TESL Certificate from Woodsworth College. She has also recently joined the TRIEC program as a mentor and is excited about sharing insights about work and professional experience in Canada.

Merike Remmel

Assistant University Registrar and Director of Admissions

Merike has been the Assistant University Registrar and Director of Admissions at the University of Toronto since 2006, with responsibility for a range of programs and services that concern all aspects of undergraduate admission to direct entry programs at the University. She previously held management roles in Registrarial Services, Enquiry Services, and on Scholarship and Award Projects. She serves on the Ontario University Council on Admissions, is a member of AACRAO, NACAC and ARUCC, and currently sits on the International Baccalaureate Organization’s College and University Relations Committee. Merike completed her undergraduate degree in Physical and Health Education at the University of Toronto and her MBA at York University’s Schulich School of Business. When not at work, Merike is actively engaged in community work, and is an avid reader and a runner.

Nadia Rosemond

Senior Manager, Student Life and International Experience,UTSC

Nadia Rosemond is the Senior Manager, Student Life and International Experience, at the University of Toronto Scarborough. Over the last 13 years, she has worked in student housing and residence life, international student services and student leadership development at U of T and Humber College. Nadia is currently pursuing an M.Ed in Adult Education and Community Development at OISE and has a certificate in Life Skills Coaching from George Brown College. She is passionate about CliftonStrengths, responding to the TRC calls to action, and finally yet importantly, Nadia is a proud Guelph Gryphon!

Nadia Taylor

Assistant Director, Services and Systems, Arts & Science Co-op Programs, UTSC

Nadia Taylor is the Assistant Director, Systems and Services in the Arts & Science Co-op Programs at the University of Toronto Scarborough.   In this role, she oversees operations, business intelligence, and marketing and communications for the department.  Prior to this, Nadia worked in a curriculum operations role in the MD Program, Faculty of Medicine.She has been employed at the University of Toronto since 2013 and has been in management positions for over 15 years at the University and SickKids Research Institute. 

Nadia holds a B.A. from McGill University and an M.Ed. from the University of Toronto.  She has a strong background in administration and operations, with personal interest in people management, process improvement, program development, and organizational development.  Nadia has two awesome humans that call her “Mom”, she volunteers on two non-profit Boards and is a fan of great food.

Renata Faverin

Director of Procurement Services

Renata Faverin, appointed Director of Procurement Services at the University of Toronto in March of 2014. Renata moved to the U of T following a long career at York University where she held a number of senior roles including Director of Procurement Services for many years. Renata has extensive experience in procurement within a university environment. She has worked extensively to ensure that provincial procurement guidelines and directives are workable within the university sector. Along with her work with the Ontario provincial government, she has been an active member of CAUBO and served on CAUBO’s national procurement committee (NPC) and most recently as a member of the Procurement Thought Leader Advisory Group (TLAG). Renata holds an undergraduate degree from Queen’s University and a joint MBA from Northwestern and York Universities.

Roger Bulgin

Chief Administrative Officer, Woodsworth College

Originally from Jamaica, Roger holds an MBA in Finance and is a Certified Management Accountant (CPA, CMA). He is in his 12th year at the university having started in the Department of Anthropology in 2007 as the Department Manager before moving to his current role in 2012. Roger has worked in various financial and operational administration roles at George Brown College, KPMG and Esso, with a continuous focus on process improvement and operational efficiencies. He served on the PM 6-9 Human Resource Committee, represented the University as a mentor in the Toronto Region Immigrant Employment Council (TRIEC), currently serves on the St. George Executive Committee of the Conversations and Connections Group for Racialized Staff, is a board member of the Faculty Club where he chairs the Operations Committee and, is the Presidential Delegate on the Hart House Finance Committee. He loves sports and has coached soccer at the highest youth level in Ontario. These days however, he just enjoys being a spectator and cheering on his son at soccer and basketball games.

Sabina Michael

Portfolio Manager, IWB Business Edge Program

Sabina is an educator and inter-culturalist, with a special interest in creating customized programs and services to help individuals and organizations succeed, in the realm where cultures collide. In her role as Program Manager at the Rotman School of Management, University of Toronto, Sabina brings a strategic, innovative and global orientation to create training and services that are empowering and transformative. She likes making ideas connect and is driven to make positive changes by creating a trust-based, empathetic and hopeful learning environment. Winner of the “We Are Rotman” Award for Diversity and Inclusion in 2017, Sabina was recognized for the vision, leadership and passion she brings to create equity and inclusion for all. Her current passion is in exploring ways by which she can leverage technology and Artificial Intelligence to define, shape and transform educational experiences in the coming years.

Shannon Howes

Assistant Director, High Risk & Community Safety (Office of Safety & High Risk

Originally from Montreal, Quebec, Shannon Howes came to the University of Toronto in the fall of 2001 to pursue an Honours Bachelor of Arts with a double Major in English and History. U of T has been home to her ever since. Her time as an undergraduate student saw her undertake several casual staff positions at the University’s Athletic Centre (AC), which assisted her in transitioning into her first appointed role with the University as the Assistant Facility Manager, Aquatics. After gaining some knowledge of the University’s administrative systems Shannon opted to re-engage with the University as a student by pursuing her Masters of Education in the Theory and Policy Studies of Higher Education. During this time she shifted into a recreational programming role within the Faculty of Kinesiology and Physical Education. Next, Shannon made the move from the Athletic Centre to Simcoe Hall, joining the Office of the Vice-Provost, Students (OVPS) in the capacity of Coordinator, Student Policy Initiatives. This tri-campus role helped develop Shannon’s understanding of the complex structural system that is U of T and provided her with a crash course in university governance. 2013 brought structural revisions to the OVPS and an increased need for support in the University’s High Risk portfolio. Shannon moved into a new position, the Manager, Student Policy Initiatives & High Risk, which straddled both portfolios. Most recently, she began a new role within the newly expanded Office of Safety and High Risk as Assistant Director, High Risk and Community Safety where she provides operational oversight for the University’s Community Safety Office and supports the University’s senior administration and its front line services on complex issues.

Sheree Drummond

Secretary of the Governing Council

Sheree Drummond currently serves as Secretary of the Governing Council, a role to which she was appointed in March 2016. She had been previously serving in the role of Deputy Secretary of the Governing Council since July 2012. Prior to joining the Office of the Governing Council, Sheree served as the Assistant Provost in the Office of the Vice-President and Provost from 2003 to 2012. From 1997 to 2003 Sheree was at the University of Alberta where she served as the Government Relations Associate in the Office of the Vice-President (External Relations) from 2002-2003; the Director of Campus Ministry & Student Services at St. Joseph College (U of A) from 1998-2002; and as Acting Director from 1997-1998. From 2000 to 2003 she served as a member of the University of Alberta Senate. Sheree began her career as a Legislative Assistant to a Member of Parliament and was a Canadian Parliamentary Intern. She holds a Bachelor of Arts (Specialist in Political Science, Major in French Language and Literature) from the University of Toronto, a Master of Arts (Political Science) from Dalhousie University and a Master of Divinity from Newman Theological College.

Sinisa Markovic

Assistant University Registrar, Director of Operations, Enrolment Services

Sinisa started his career in Student Life at the University of Western Ontario where he worked as an Exam Coordinator with Student Accessibility Services. He joined the University of Toronto in 2001 and has worked in a number of student facing advising and registrarial roles, as well as successfully pretending to be a techie. Currently, he is an Assistant University Registrar and the Director of Operations at Enrolment Services.  Sinisa is a community minded individual who believes in maintaining great working relationships with colleagues, diversity and inclusion, and creating environments that bring out the best in people.  Before working in Higher Education, Sinisa attended military school and spent two years working as a Police Officer. Sinisa completed his undergraduate degree in Psychology and is a proud Western Alumnus

Luke Barber

Director, Information & Instructional Technology Services, UTM

Luke Barber is the Director of Information & Instructional Technology Services for the University of Toronto Mississauga.  His professional background is in Computer Science and Information Technology service delivery, and he holds an MBA from the Rotman School of Management.  He has a passion for mentorship and talent management, and a track record of delivering organizational change in areas of client-centricity, administrative and operational excellence, and team cohesion.  Outside of work Luke enjoys anything that gets he and his family out of the city and into the woods – camping, hunting, fishing, you name it!

Vanessa Laufer

Director, International Relations - Vice President, International Relations

Vanessa is currently housed at the Munk School of Global Affairs where she is leading the development of the framework and implementation strategy for a new Global Scholars Initiative. The Global Scholars Initiative is a first of its kind program providing highly talented undergraduates students with valuable international experience and multidisciplinary problem-solving skills. This initiative is a key priority for the University of Toronto. In addition, Vanessa is Director, International Relations in the Office of the Vice-President, International (OVPI) at the University of Toronto. A senior member of the OVPI team, Vanessa holds an important leadership role in the development of OVPI’s international strategy for India. A fully qualified lawyer and member in good standing at the Law Society of Upper Canada, Vanessa is a valued volunteer both inside and outside the University, including as mentor of students, and of new immigrants transitioning to the Canadian market. She also serves as a current chair of the University’s Academic Appeals Committee.